Shipping Policy

Shipping Policy 

At Zonifi, we are committed to delivering your skincare and hair care products in a timely and secure manner. Below is our shipping policy to help you understand how we handle your orders and ensure the best experience for you.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive an email notification once your order has been shipped, which will include tracking information if available.

2. Shipping Rates

Shipping rates are calculated based on the delivery address and selected shipping method. You can view the shipping cost at checkout before finalizing your purchase. We offer different shipping options to ensure your convenience:

  • Standard Shipping: Delivery in 5-7 business days (depending on your location).
  • Expedited Shipping: Delivery in 2-4 business days (depending on your location).
  • Free Shipping: Available on orders over a certain amount (e.g., $50 or more) within the United States. This offer may vary based on promotions.

3. Domestic Shipping (U.S.)

We currently ship to most locations within the United States. Delivery times may vary based on your location. Please allow extra time for processing during peak seasons such as holidays.

4. International Shipping

We also offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination. Please be aware that international customers may be subject to customs duties, taxes, or fees based on the local laws of the destination country. These charges are the responsibility of the customer.

5. Shipping Carrier

We use trusted carriers like TCS, Laperd, and Traxs to deliver your orders. The carrier for your shipment will depend on your chosen shipping method and destination.

6. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. If you have any trouble with tracking, please feel free to contact our customer support team for assistance.

7. Missing or Damaged Packages

Zonifi is not responsible for any lost or stolen packages once they have been marked as delivered by the carrier. If your package is lost or damaged during shipping, please contact us as soon as possible, and we will assist you in resolving the issue with the carrier.

8. Address Accuracy

Please ensure that your shipping address is correct and complete at checkout. Zonifi is not responsible for orders that are delayed or not delivered due to incorrect shipping information provided by the customer.

9. Returns and Exchanges

For information on returns or exchanges, please refer to our [Return Policy] page for detailed instructions.

10. Contact Us

If you have any questions or need assistance with your order, please don’t hesitate to reach out to our customer support team:

Email: [your email address]
Phone: [your phone number]
Address: [your business address]

Thank you for choosing Zonifi. We appreciate your business and strive to provide you with a seamless shopping experience!